Renewal percentage? CSAT? Engagement rate?

Key Metrics for Customer Success Teams

What metrics should your customer success team track to hit your goals?

Depending on your goals — success, service, growth, or a combination — the metrics you monitor for your customer success team might look a little different. Here’s a list of the most common and useful customer success metrics you can track, so you can ensure you’re making moves toward your team’s unique goals. Cheers to growth and success!

Track metrics like:

  • Replies to resolve

  • Growth opportunities identified

  • Deployment rate

  • And more